Frequent Asked Questions
Shopping Information
What Shipping Methods Are Available?
If you buy Unlock from this website, it will be shipped to the delivery address you provide (at a minimal cost) or you can pick up at any of our designated locations in Abuja, Lagos, and Portharcourt. But if you buy from Amazon or RovingHeights Books, they will ship to your provided shipping address.
How Long Will It Take To Get My Package?
All deliveries within Nigeria take 5 working days or less if you purchase from this website. Other stores have their respective delivery timelines.
Do You Ship Internationally?
No, we presently don’t. But you can buy directly from Amazon and it will be shipped to you wherever you are in the world.
Payment Information
What Payment Methods Are Accepted?
You can pay with your naira debit card or through bank transfer.
Is Buying On-Line Safe?
Very safe. This website is secure and certified to allow for safe payments without any breach on your personal information.
Orders and Returns
How Do I Place An Order?
Simply click on the image of your preferred version – Paperback or Hardcover – and you will be directed to the payment page to input your details and complete the transaction.
Do I Need An Account To Place An Order?
No, you don’t. Simply select your preferred Unlock version by clicking on its image and it will redirect you to the payment page. Complete the payment process and you are done.
Who Should I Contact If I Have Any Queries?
You can send us an email anytime or call our helpline during working hours and we will be more than happy to resolve your concerns.
How Can I Cancel, Ask For Refund Or Change My Order?
Order cancellation and refunds are unavailable once payment is done. However, you may change your order by sending us a mail or calling our helpline as detailed on the contact page.
How Do I Track My Order?
We will contact you via phone call to confirm your shipping address as well as inform you once the shipment has been done.
How Can I Return A Product?
If you have reason to want to return your copy(s) of Unlock (which we hope you won’t), send us a mail or call our helpline and our representative will furnish you with details on how you can return the book.
What Is The Cost Of Delivery?
Depending on your location, you will find the shipping cost in the payment page for either of the book versions that you choose.
If I Want To Pick Up Myself, Where Do I Go To?
Pick-up locations are only in Abuja, Lagos, and Portharcourt for now and will be communicated to you upon confirmation of your payment.
Are There Other Benefits For Buying The Book?
Yes, very many. Your Unlock copy(s) will come with a Personal Unlock Code (PUC) which will serve to personalize your experiences with us going forward and as your access to the many juicy perks that will unfold over time.
What Is The Difference Between The Hardcover And The Paperback Versions?
Hardcover:
- Blue colour cover
- Full colour print
- Cream bond paper
- 320 pages
Paperback:
- White colour cover
- Grayscale print
- Cream bond paper
- 320 pages
How Can I Get My Copy?
If you opt for shipping during your purchase, we will deliver your copy(s) to the shipping address you provide. If not, you can pick up at our designated locations in Abuja, Lagos and Portharcourt. We will provide the address to you upon confirmation of your payment and city of residence.
Is Delivery Only To Specific Cities Or Nationwide?
We currently ship to major cities nationwide. Majorly state capitals.
When And Where Will The Winning Life Experience Event Hold?
The Winning Life Experience event will hold periodically and details will be communicated to all Unlock-ers (people who have bought the book).
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